When you order a part from SuperATV, you have a standard slate of shipping options to choose from. Every time you buy something, you’re faced with a similar list of options: free, faster, fastest. Our options have one major difference: SuperATV’s free shipping option is usually as fast or faster than expedited shipping.
That doesn’t make sense, does it?
Nope, but we don’t care. We’re committed to giving you the fastest, free-est shipping in the industry, and it’s no easy task.
Here’s how we’ve made our impossibly fast, free shipping a reality.
At SuperATV, we keep everything in stock, boxed, and ready to ship in our warehouse. If we say we have something in stock, that means we can ship it today. If it’s not ready to ship, it’s out of stock and you can’t buy it. (There are a few products that take a little longer, like transmissions, but we always tell you before you buy!)
This might sound simple, but it’s a little bit risky and quite a bit different from the way most online retailers operate. Lots of stores will take your order whether they have a product in stock or not, and then you’re left waiting. We don’t do that.
By not taking your money, we put a lot of pressure on making sure we don’t run out of products. For us, if it’s not on the shelf, it’s a lost sale and that’s that.
The good news is we’re really good at making sure our parts are in ready to go. It’s not easy and requires lots of coordination, accurate data, and foresight to ensure we’re not constantly “sold out” of certain products.
Our nimble and proactive stocking habits have allowed us to keep things running smoothly, even as supply line problems put a strain on the entire industry.
Half of the same-day shipping battle is won just by keeping everything in stock. The other half comes from our awesome shipping department.
Our dedicated shipping folks use a carefully coordinated system to know what products to grab and when. That way, they’re not zigzagging all over the warehouse to fulfill an order.
It’s all about efficiency—efficiency and a deadly serious devotion to getting orders out the same day. If an order comes through by 4 p.m. eastern time, we get it shipped out same day over 99% of the time.
It doesn’t matter whether you order a ball joint or a massive lift kit—getting it shipped out the same day is the job, and we get it done.
So you know how we ship stuff out the same day, but how do you get a part in less than three days? We don’t have our own shipping company, and we don’t secretly ship everything expedited and tell you it’s standard.
Instead, we simply keep our products closer to where you are.
Our ongoing goal is to make sure we have warehouses spread across the lower 48 states so standard shipping is always fast.
We started by adding our Shreveport, Louisiana location, then added a Salt Lake City warehouse, and finally added a Jacksonville, Florida warehouse. Including the warehouse at SuperATV headquarters in Madison, Indiana, you’re never too far away from a SuperATV shipping location.
But what does that actually mean for you? For customers in the Lower 48, you get really fast shipping times:
Keep in mind, these are standard shipping times. You don’t pay extra to get your parts this fast and there’s no annual fee to get two-day shipping. In fact shipping is—and always has been—totally free.
SuperATV offers fast and free shipping because that’s what you want. We’ve done the work and built the infrastructure to make it possible.
If you only take one thing away from this article, it should be that you really don’t have to worry about shipping from us. We ship parts out fast and they get to you fast.
Fast and free shipping isn’t just a slogan—it’s the backbone of your shopping experience.
Don’t wait around for parts. Order something today, and there’s a good chance you’ll have it tomorrow.
2 Comments
Wow when you say fast – It’s fast- I never realized you had a warehouse 18- mile from me in Utah- sure makes it easier than ordering before and waiting.
Great customer Service- and ERIL on the Polaris RZR forum is top notch.. don’t loos him- he is a lifeline for us SXS riders.
Thanks for the nice words! We appreciate the support. And we’ll be sure to pass this along to Erik. 🙂