Our Return Policy

SuperATV strives to do everything we can to exceed your ATV/UTV parts and accessories needs. And we understand better than anyone the difficulty in finding the right parts for your machine. That’s why we offer a no worries return for any SuperATV product within 90 days of the original purchase.

If you have an item you believe to be defective or damaged during shipment, please contact our customer service department at 855-743-3427.

When returning items for warranty replacement, please use our Warranty Form.

To ensure a smooth return process, please make sure you comply with the following:

  • All products must have a return number
    • Note: Obtaining a return number does not guarantee a replacement or refund
  • Item(s) need to be returned within 90 days of purchase date to be eligible for refund
  • Item(s) need to be in new, unused condition and in the original packaging to be eligible for refund
    • Note: If you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there is the possibility of a 25% minimum restocking fee
  • Made-to-order products (for example: A-arms with pressed-in ball joints and mounted wheels/tires) may be returned; however, they will be assessed a minimum restocking fee of 25%
  • Special order products (such as hand-held ECU tuners) cannot be returned
  • All SuperATV Windshields are shipped with a protective film on both sides; if the film is removed, the item is not eligible for return
  • Customers are responsible for shipping cost on returned items unless an exception is approved by SuperATV Customer Service prior to the return
  • Original shipping costs are not refundable

Certain conditions and exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that is on us, no additional fees shall apply. If you’re unsure if your product qualifies, contact our customer service department at 855-743-3427 or email us at sales@superatv.com.



Refunds

Refunds are generally issued within 3 business days of SuperATV receiving the product. Your bank may require additional processing time to reflect the refund in your account. Refunds will be applied to the original payment method that was used and if original payment method is no longer current, a check will be mailed to the original purchaser. Our customer service team is here to help, so feel free to give us a call if you have any concerns or issues.

Initiate your return: Where did you purchase your product?

Purchased directly from SuperATV (Choose preferred option below)

Initiate return using SuperATV.com:

  1. Go to your My Orders page on SuperATV.com
  2. Select the "View Order" on the order you are wanting to return
  3. Click on the "Return" icon in the upper right hand side of page
  4. Enter email address you want return request confirmation email sent to in the ‘Contact Email Address’ box. This email address can be the same as or different than the email address linked to your account
  5. Populate all the drop-down boxes in ‘Return Items Information’ section and describe reason for returning in ‘Comments’ section
  6. Once form is filled out, select 'Submit'.
  7. You will receive an email with your Return Number and the return address. Please write your Return Number clearly on the shipping label area of the package(s) you are returning. Please note that a Return Number does not always guarantee a replacement or refund of an item.
  8. Ship back the item(s) to the following address:
    SuperATV Warranty Department
    2753 Michigan Road
    Madison, IN 47250

Initiate return by phone:

  1. Call our Customer Service Department at 855-743-3427 and press option #1. Please be sure to have an order/invoice number available.
  2. Customer Service will provide you with a Return Number that needs to be clearly written on the shipping label area of the box that is being shipped back.
  3. Ship back the item(s) to the following address:
    SuperATV Warranty Department
    2753 Michigan Road
    Madison, IN 47250

Purchased from a SuperATV Authorized Dealer:

Contact Dealer to initiate return and comply with Dealer's return policies.

Purchased from eBay:

  1. Contact the eBay seller to ensure returning your order is necessary. If a return is required, follow the steps below.
  2. Find the item in My eBay under Purchase History
  3. Select Return this item from the More actions drop-down menu
  4. Select the reason for the return and submit return request
  5. eBay or seller will provide next steps for return. If a return number is provided, please write this on the shipping label area

Please reference https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041 for additional information on return process.

Purchased from Amazon:

  1. Contact the Amazon seller to ensure returning your order is necessary. If a return is required, follow the steps below.
  2. Go to your Amazon orders page and locate order to be returned
  3. Click on the Return or Replace Items icon
  4. Select the reason for the return and submit return request
  5. Amazon or Seller will provide next steps for return. If a return number is provided, please write this on the shipping label area.

Please reference https://www.amazon.com/gp/help/customer/display.html?nodeId=200572800 for additional information on return process.